Siddique, Muhammad and Islam, Muhammad Raijul (2023) Relational Coordination Among Service Providers: Impact of HPWS on Functional and Unit-Level Banking Performance. International Journal of Strategic Decision Sciences, 14 (1). pp. 1-17. ISSN 1947-8569
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Abstract
This paper seeks to identify a potential mechanism over which HPWS influences performance. Using relational coordination theory, this paper assesses communication and relational ties of relational coordination as a potential link over which HPWS can affect unit-level performance in banks which are characterized as highly uncertain, interdependent, as well as time-bound. Primary data were collected from bank officers about the strength of HPWS and relational coordination among employees. Results indicate that HPWS was significantly associated with bank performance outcomes, including branch levels of deposits, loans, and net profit. Results also indicate that RC significantly mediated the linkages between HPWS and unit-level performance outcomes. These results suggest new insights for top management and HR leaders in the banking industry regarding the design of HPWS
| Item Type: | Article |
|---|---|
| Additional Information and Comments: | This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License (CC-BY) (https://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited. |
| Keywords: | Banking Sector, HPWS, Interdependence, Organizational Performance, Relational Coordination |
| Faculty / Department: | Faculty of Business, Law and Criminology > Liverpool Hope Business School |
| Depositing User: | Muhammad Siddique |
| Date Deposited: | 28 May 2024 09:21 |
| Last Modified: | 28 May 2024 09:21 |
| URI: | https://hira.hope.ac.uk/id/eprint/4259 |
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