Siddique, Muhammad and Procter, Stephen and Gittell, Jody Hoffer (2019) The role of relational coordination in the relationship between high-performance work systems (HPWS) and organizational performance. Journal of Organizational Effectiveness: People and Performance, 6 (4). pp. 246-266. ISSN 2051-6614
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Abstract
This paper looks at the role relational coordination might play in understanding the relationship between high-performance work systems (HPWS) and organizational performance. Research was conducted in a large financial services provider in Pakistan. Across 120 branches of the bank, data on relational coordination and on the practices making up HPWS was obtained from employees by means of a questionnaire survey. Data on branch-level performance was obtained independently of this, from the bank itself. Analysis shows relational coordination to be a mediating variable between HPWS and branch performance. Relational coordination is also a mediating variable for each of the three component parts of HPWS: ability-enhancing, motivation-enhancing and opportunity-enhancing HR practices. These results have important implications from two points of view. From the point of view of relational coordination, they show how the concept might apply in a previously under-researched sector, and also how relational coordination might act as a mediator for HR practices other than those aimed directly at enhancing employee opportunities. Breaking down HPWS into its component parts suggests that individual employee ability and motivation might also play a role. From the point of view of the HPWS-performance literature, relational coordination is revealed as a mediating variable.
This suggests that the AMO (ability-motivation-opportunity) model needs to place greater emphasis on opportunity, and also that more account needs to be taken of the structural aspect of work—in particular, the degree of interdependence.
| Item Type: | Article |
|---|---|
| Keywords: | Pakistan, High-performance work systems, HPWS, Performance, Relational coordination, AMO mode |
| Faculty / Department: | Faculty of Business, Law and Criminology > Liverpool Hope Business School |
| Depositing User: | Muhammad Siddique |
| Date Deposited: | 22 May 2024 10:45 |
| Last Modified: | 22 May 2024 10:45 |
| URI: | https://hira.hope.ac.uk/id/eprint/4252 |
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