Healthcare Voice Assistants: Factors Influencing Trust and Intention to Use

Zhan, Xiao and Abdi, Noura and Seymour, William and Such, Jose (2023) Healthcare Voice Assistants: Factors Influencing Trust and Intention to Use. In: CSCW24, 9-13 November, 2024, San Jose, Costa Rica. (Accepted for Publication)

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Abstract

Voice assistants such as Alexa, Google Assistant, and Siri, are making their way into the healthcare sector, offering a convenient way for users to access different healthcare services. Trust is a vital factor in the uptake of healthcare services, but the factors affecting trust in voice assistants used for healthcare are under-explored and this specialist domain introduces additional requirements. This study explores the effects of different functional, personal, and risk factors on trust in and adoption of healthcare voice assistants (HVAs), generating a partial least squares structural model from a survey of 300 voice assistant users. Our results indicate that trust in HVAs can be significantly explained by functional factors usefulness, content credibility, quality of service relative to a healthcare professional), together with security, and privacy risks and personal stance in technology. We also discuss differences in terms of trust between HVAs and general-purpose voice assistants as well as implications that are unique to HVAs

Item Type: Conference or Workshop Item (Paper)
Faculty / Department: Faculty of Human and Digital Sciences > Mathematics and Computer Science
Depositing User: Noura Abdi
Date Deposited: 22 Jan 2024 15:55
Last Modified: 14 Nov 2024 01:15
URI: https://hira.hope.ac.uk/id/eprint/4112

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