How professionals adapt to artificial intelligence: the role of intertwined boundary work

Faulconbridge, James and Sarwar, Atif and Spring, Martin (2023) How professionals adapt to artificial intelligence: the role of intertwined boundary work. Journal of Management Studies. ISSN 1467-6486

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Abstract

The rise of artificial intelligence (AI) has generated extensive debates about the future of work in the professions. However, few studies take account of the potential for AI’s disruptive effects to trigger robust defence by professionals of their interests and resources. By examining the adoption of AI in accounting and law professional service firms (PSFs), we show how professionals respond through intertwined boundary work, this being the process by which professionals respond to disruptions and protect interests and resources by engaging in multiple interdependent modes of boundary work. We also examine the way professionals collaborate with other groups as part of intertwined boundary work, and the implications for some key features of PSF organization. Our study reveals that the responses of professionals to AI are leading to new types of professional work and services. This means that rather than
spelling the ‘end of the professions’, AI is leading to reconfigured forms of professional activity, jurisdiction, and PSFs.

Item Type:	Article
Additional Information and Comments:	This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited. © 2023 The Authors. Journal of Management Studies published by Society for the Advancement of Management Studies and John Wiley & Sons Ltd
Keywords:	artificial intelligence, professional service firms, boundaries, boundary work, accounting, law
Faculty / Department:	Faculty of Business, Law and Criminology > Liverpool Hope Business School
Depositing User:	Atif Sarwar
Date Deposited:	15 May 2023 11:17
Last Modified:	13 Jun 2023 11:07
URI:	https://hira.hope.ac.uk/id/eprint/3921

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