Different cultures of management and their relationships with organizational performance: evidence from the UK ambulance service

Wankhade, Paresh (2012) Different cultures of management and their relationships with organizational performance: evidence from the UK ambulance service. Public Money & Management, 32 (5). pp. 381-388. ISSN 0954-0962

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Abstract

This article explores the relationship between organizational subcultures and organizational performance in an ambulance service. Three distinct occupational ‘tribes’ , or subcultures, are identified. There is no ‘single’ ambulance culture and no consensus view on good performance, for example according to a paramedic: ‘if you get to a patient in 8 minutes and they die, you succeed; but if you get there in 9 minutes and the patient survives, you fail’. Ambulance services could be more effective if these subcultures were recognized and steps taken to create mutual understanding. The lessons in this article have relevance to emergency response services in the UK and overseas.

Item Type:	Article
Keywords:	Ambulance service, management cultures, performance, subcultures
Subjects:	H Social Sciences > H Social Sciences (General)
Faculty / Department:	Faculty of Business, Law and Criminology > Liverpool Hope Business School
Depositing User:	Users 3 not found.
Date Deposited:	23 Jan 2014 13:27
Last Modified:	18 Dec 2015 14:30
URI:	https://hira.hope.ac.uk/id/eprint/352

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