Remote monitoring technology and servitization: Exploring the relationship

Grubic, Tonci (2018) Remote monitoring technology and servitization: Exploring the relationship. Computers in Industry, 100. pp. 148-158. ISSN 0166-3615 (Accepted for Publication)

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Remote Monitoring Technology (RMT) is recognised as one of the key enablers of servitization. While servitization has been the subject of intense research for years, the role of RMT therein has been less explored. This paper aims to contribute to this important topic by addressing the following research questions: what are the benefits of RMT and how do they support servitization? An exploratory multiple-case study of four manufacturing companies, operating in aerospace, industrial equipment, marine, and transportation sector, was conducted. The research makes three contributions. Firstly, it is the first systematic study of the benefits of RMT and their role in servitization. Secondly, it recognises the centrality of the RMT challenge for the relationship between RMT and servitization. Finally, it explores the implications of the RMT challenge for this relationship. Three implications have been identified, which suggest a novel perspective on the nature of RMT, RMT-enabled services, and their role in servitization.

Item Type: Article
Additional Information and Comments: This is the author’s version of a work that was accepted for publication in Computers in Industry. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Computers in Industry, Vol. 100, (2018) DOI: When available, this post-print version can be used under the CC BY-NC-ND 3.0 licence:
Keywords: Servitization; Remote monitoring technology; Multiple-case study; Benefits
Faculty / Department: Faculty of Arts & Humanities > Business School
Depositing User: Andrew Taylor
Date Deposited: 09 May 2018 10:18
Last Modified: 09 Jan 2020 13:52

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