Impact of the Intensive Program of Emotional Intelligence (IPEI) on middle man-agers’ emotional intelligence

Rodriguez, G and Lopez-Perez, B. and Ferreo, M and Fernandez, E and Fernandez, J (2017) Impact of the Intensive Program of Emotional Intelligence (IPEI) on middle man-agers’ emotional intelligence. Psicothema, 29 (4). pp. 508-513. ISSN 0214-9915

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Background: This study aimed to evaluate the effect of the Intensive Program of Emo-tional Intelligence (IPEI; Fernández, 2015) on middle managers’ emotional intelligence, as this variable may have a significant impact on personal satisfaction, task performance, and work environment. Method: The intervention was applied on work team supervisors from a big call center, as it is an overlooked sector in this topic. Two-hundred and eighty-two supervisors from a Spanish multinational Madrid-based company (51.4% males and 48.6% females) participated in this study. Participants were assigned to the experimental group (n = 190) or the control group (n = 92) by availability, according to management decision. All supervisors filled in two questionnaires to evaluate the differ-ent components of intrapersonal emotional intelligence (i.e., attention, clarity, and repair; TMMS-24; Fernández-Berrocal, Extremera, & Ramos, 2004) and cognitive and affec-tive empathy (i.e., perspective taking, emotion understanding, empathic joy, and person-al distress; TECA; López-Pérez, Fernández, & Abad, 2008). Results: The findings showed an increase in the studied variables for the experimental group. Conclusions: The obtained results support middle managers’ training on emotional competences through short, efficient, and economic programs, and it was discussed potential limita-tions and implications of the obtained results.

Item Type: Article
Additional Information and Comments: This is the peer reviewed version of the following article: (Rodriguez, G., Lopez-Perez, B., Ferreo, M., Fernandez, E., & Fernandez, J. Impact of the Intensive Program of Emotional Intelligence (IPEI) on middle managers’ emotional intelligence. Psicothema.) This article may be used for non-commercial purposes in accordance with the Psychology Faculty of the University of Oviedo and the Psychological Association of the Principality of Asturias (Colegio Oficial de Psicólogos del Principado de Asturias) Terms and Conditions for Self-Archiving.”
Keywords: Emotional intelligence; empathy; educational intervention program; management train-ing; work psychology.
Faculty / Department: Faculty of Science > Psychology
Depositing User: Belen Lopez-Perez
Date Deposited: 08 Jun 2017 13:23
Last Modified: 21 Nov 2017 14:11

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