Remote monitoring technology and servitised strategies - factors characterising the organisational application

Grubic, Tonci and Jennions, Ian (2017) Remote monitoring technology and servitised strategies - factors characterising the organisational application. International Journal of Production Research. ISSN 0020-7543

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Official URL: http://www.tandfonline.com/doi/abs/10.1080/0020754...

Abstract

This paper introduces factors that characterise the organisational application of remote monitoring technology (RMT) for servitized strategies. Factors were developed through in-depth case studies of four manufacturers operating in aerospace, industrial equipment, marine, and transportation sector. They suggest a very complex, multi-levelled, multi-faceted, and circular relationship between RMT and servitization. When unfolding this relationship we need to consider: the value proposition, nature of the product and its hierarchical position in the customer’s business, RMT functionality, type and amount of data required, and a number of other factors that either complement or constrain the use of RMT. By providing the necessary lenses the proposed factors can help in exploring this complexity. One such exploration questions our understanding of outcome-based contracting.

Item Type: Article
Additional Information and Comments: This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Production Research on 25 May 2017, available online: http://www.tandfonline.com/doi/full/10.1080/00207543.2017.1332791
Keywords: Product service systems, Technology Management, Remote monitoring technology, Servitization, Strategies, Factors
Faculty / Department: Faculty of Arts & Humanities > Business School
Depositing User: Tonci Grubic
Date Deposited: 30 May 2017 15:14
Last Modified: 30 May 2017 15:14
URI: http://hira.hope.ac.uk/id/eprint/1987

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